Hell no. The only reason the customer is always right is to reduce the chance of escalation and hindering the rate of progress and service. Does the customer need to be put in their place? 99.9% of the time, that’s a YES! But should you be the one to do it? Uh…No. Not unless you want to close up shop and retire early on in life. When you get heated or over-anxious, that energy carries over to the next customer. From there, it will pull you down and leave a not so good experience or even another bad experience to future guests, clients or customers of that day. BeaversDen offers techniques and consultancy, even a moment for you to vent and recuperate through a shake off period before interacting again with another patron. All your customers and clients need and deserve your good will and hospitality to ensure they have a great experience and feel welcomed back. And word of mouth is the best form of marketing. A good shared experience is a 50/50 new customer. But bear in mind, some people love to rant and tear others down to make themselves feel better. It’s an unsettling experience, but please use safe guards and protect yourself from such attacks.
FAQ Category: Public Relations
Online PR, reputation, rapport, reviews, restitution and general knowledge.